Alexander Jayne Pty Ltd - Privacy Policy.

Last updated: 01/11/2023

While carrying out our activities, including providing our goods and services, Alexander Jayne Pty Limited (ACN 672 389 132) and our subsidiaries and related corporate bodies (together, we, us or our) will collect, store, use, and disclose personal information. We are committed to protecting your personal information and complying with Australian privacy law.

Personal information.

Personal information is information or an opinion about an identified or reasonably identifiable individual, whether or not the information or opinion is accurate and whether or not the information is recorded in a material form.

Types of personal information we collect and hold.

We collect and hold personal information about individuals to provide our goods and services and purposes connected to those goods and services.

Consistent with the provision of our goods and services, the types of personal information we may collect and hold include the following:

Identity and contact details – including individuals’ full name, address, date of birth, telephone number, email address and other identifying and contact information.

Payment details - If individuals purchase goods and/or services from us, personal information may be connected to their payment card details (please note, however, that payment transactions are processed by a third-party payment processor, so we will not retain any payment card details).

Account data – If individuals create an account with us, it includes profile information, email address, preference data, and related information.

Other information - text of written and oral communications gathered during our interaction with you, including where you post or comment within our platforms or otherwise interact on live chat, social media and emails, including feedback and online reviews and other information from your interactions with us online, including cookie information, IP address, URL’s, search histories and other associated information.

How we collect and hold personal information.

We may collect personal information directly from you while providing our goods and services from our applications, websites, and other online platforms, including using cookies (data files placed on your device or computer).

Personal information is held securely, subject to various security protections, and is held only for as long as it remains relevant to the purpose for which it was collected.

Purposes for which we hold, use and disclose personal information.

We will not use or disclose personal information for any secondary purpose unless that secondary purpose is related to the primary purpose for which we have collected that information, and you would reasonably expect the disclosure in the circumstances or unless you consent to that use or disclosure.

If we do not collect your personal information, we may be unable to provide you with our platforms and services.

The purposes for which we collect, hold, use and disclose information may include the following:

Conducting our business, which includes providing our goods and services, or the services of a third party, to you (where you have consented if such consent is required by law) to communicate information about our goods and services or third-party products or services that may be of interest to you; and provide you with information or advertising relating to our goods or services (including serving and targeting advertisements) or marketing communications we believe may be of interest to you; to improve and optimise our services and platforms; for our internal administrative, research, planning, marketing and product development purposes; and to comply with legal obligations. We may also disclose personal information to our parent companies, other affiliates, related corporate bodies, and third-party technology and marketing partners.

Overseas disclosure.

We are unlikely to disclose personal information to overseas entities.

Changes to this Privacy Policy.

We will periodically review and update this Privacy Policy as needed without notice. Therefore, you should review the terms periodically to ensure you know how we collect, hold, store, and use personal information. The date of this Privacy Policy’s latest revision will be set out above.

Retention, access and correction.

We will only retain records of your personal information to the extent they are still necessary for the purposes for which such personal data was collected.

We will take all reasonable steps to ensure that any personal data we collect, use, or disclose is up-to-date and accurate. If you believe the personal information we hold about you is not up-to-date or accurate, you may ask us to correct it.

You may ask us to provide details of the personal information we hold about you and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.

If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs.

Please direct all requests for access and correction to hello@alexanderjayne.com.au.

Complaints.

If you consider a breach of the Privacy Act 1988 (Cth) has occurred, you may direct your query to our Privacy Officer using the details set out below, and we will attempt to resolve your complaint.

If you need to consider our response satisfactory, contact the Australian Privacy Commissioner at its website, www.oaic.giv.au or by telephone at 1300 363 992.

Contacting us.

If you have any questions about this Privacy Policy and would like further information, please get in touch with us at hello@alexanderjayne.com.au.