RETURN POLICY

We are happy to offer a free return and a full refund on any product you've purchased from us within 30 days of the date of delivery (to the extent permitted by law). Once our customer service team gives you a return authority number, please ensure the parcel is returned to us within 30 days to qualify for a full refund. Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds for change-of-mind returns 30 days after delivery.

CHANGE OF MIND RETURNS

We are happy to offer free change-of-mind returns with a full refund on any product you've purchased from www.alexanderjayne.com.au (to the extent permitted by law). Returns must be requested within 30 days after the date of delivery. Once our customer service team have contacted you and provided a returns shipping label, the parcel must arrive back at our warehouse within 30 days to qualify for a full refund.

Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds for change-of-mind returns 30 days after delivery. We do not offer exchanges for change-of-mind returns. We will accept returns outside of the above conditions for allergic reactions, damaged products, incorrect items or faulty items. We only accept returns purchased from www.alexanderjayne.com.au. Products purchased in all other locations must be returned to their original point of purchase.

HOW TO START A RETURN

1. Confirm that you meet our return conditions (see Change of mind returns)

2. Contact our customer service team (sales@alexanderjayne.com.au) with the subject "My Order [order number]".

To expedite your request, please include the below details:

• Order number
• Address
• Date of product purchase
• Product(s) requested to be returned
• Return reason
• Product condition (unopened, used, damaged, faulty)

3. Within 48 hours, a customer service team representative will get in contact with you.

For change-of-mind returns, a customer service team representative will submit your return and email you the return shipping label.

For orders with different issues, a customer service team representative will request that you provide a photo and any other relevant details. For more information, see the section "Issue with your order."

4. Package your item securely.

To reduce waste, you can reuse the original packaging; if you no longer have this, you can use a box of a similar size.

5. Drop off your return at any Post Office

You can print your return shipping label at the post office—simply present your returns label email on your phone. Please note that after receiving the return shipping label, the parcel must be posted within 30 days to qualify for a full refund.

6. You can track the delivery of your return to our warehouse via the Australia Post Portal.

Enter the tracking number you received via email when you booked your return at the Post Office.

7. Once the parcel arrives at our warehouse, our returns team will inspect the condition of your return.

If accepted, the refund will be processed, and you will be contacted via email. Refunds take approximately 10 business days to be credited to your account.



If you should need further information regarding the return of any products, please do not hesitate to contact our customer service team (03 9530 6688 or sales@alexanderjayne.com.au). We would be happy to assist you.